At ADR Solutions, we take pride in the quality and integrity of our products. If you are not fully satisfied with your purchase, we’re here to help — within fair and transparent terms.

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Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unopened, and in its original packaging.

• Returns must be initiated within 14 days of receiving your order.

• Only sealed sachets and products will be accepted.

• A valid proof of purchase (order confirmation or receipt) is required.

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How to Return Your Product

1. Email our support team at [your email address] with your order number and reason for return.

2. Once approved, you’ll receive return instructions and the return shipping address.

3. Customers are responsible for return shipping costs.

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Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original method of payment within 5–7 business days.

• Shipping costs are non-refundable.

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Non-Returnable Items

• Opened sachets or containers.

• Products damaged due to misuse or improper storage.

• Custom orders or promotional bundles (unless defective).

 

Need Help?

If you have questions about our return process, please contact us at:
contact@adrsoluk.com